Practical Tips #2

Ten Commandments for Resolving Conflict Situations

  1. Don't lose your temper, you'll lose your point.
  2. Remember, you are trying to win an agreement, not an argument.
  3. Apologize when you're wrong, even on a minor matter.
  4. Don't imply superior knowledge or power.
  5. Acknowledge with grace the significance of the other's comment or statement fo fact.
  6. Know and admit the impact of your demands.
  7. Remember that the ability to separate fact from opinion is the mark of a clear mind and reflects intellectual integrity.
  8. Stay with your point; pursue your objective but don't devastate.
  9. Don't quibble; say what you mean and mean what you say. If you want truth, give it.
  10. Bargain in good faith. Your intellect will tell you when you're bargaining and your conscience will tell you whether you have good faith.



Mmy-Lei said...

when i was younger, i could easily lose my temper then the agreement will turn to argument or i burst into crying.

now, im trying to understand things as should be, i seek/talk to the concern people, i hear both stories, i stay with my point and once i cant see any resolution, i will give my graceful exit and gone with good spirit.

no talks, no backstabbing, nothing!

fayenget said...

do agree!!!

Tani said...

hi jo. how about between partners... do you agree that you both should NOT sleep on an argument? i don't.

JO said...

Hi Mmy-Lei,
Same here...

Hi Faye,
Glad you agree!

Hi Tani,
Yes, that should be the case. But there was an instance that I have to sleep on an argument with hubby and settle it the next day.

denden said...

hi jo! this is sooo true. i witnessed an argument earlier and i can't help but admire my colleague...ang galing, nabasa niya siguro 'to. :-)

JO said...

Hi Denden,
Baka naman memorized na niya ito by heart. ",)

Raquel said...

Thank you for sharing, I like #2.

Francesca said...

ah these are good tips. After my hosp, i will ask my Madame to review my contrat, para taasan niya declared hours ko, bente na langkulang eh, baka pede na. Will use your tips Ann, like:
madame, I need more declared hours to work with you, maybe we can renew my contract.
If ayaw niya;
well madame, I will look for another employer, it might affect my working hours here, as you wish, hehehe!

pede na yan no? LOL

JO said...

You're welcome Raquel!

Hi Francesca,
Mukhang hilo ka pa sa recovery mo. This is Jo's blog not Ann... hehehe... hope you got your contract renewed.

Francesca said...

sowee jo, mama mia!
saan na ba reading glasses ko!lol

JO said...

Hi Francesca,
It's ok.