Ten Commandments for Resolving Conflict Situations
- Don't lose your temper, you'll lose your point.
- Remember, you are trying to win an agreement, not an argument.
- Apologize when you're wrong, even on a minor matter.
- Don't imply superior knowledge or power.
- Acknowledge with grace the significance of the other's comment or statement fo fact.
- Know and admit the impact of your demands.
- Remember that the ability to separate fact from opinion is the mark of a clear mind and reflects intellectual integrity.
- Stay with your point; pursue your objective but don't devastate.
- Don't quibble; say what you mean and mean what you say. If you want truth, give it.
- Bargain in good faith. Your intellect will tell you when you're bargaining and your conscience will tell you whether you have good faith.